FREQUENTLY ASKED QUESTIONS
If some of the most frequently asked questions below still don't help, feel free to reach out to our team directly.
SHIPPING & ORDERS
When will my order arrive?
Due to high demand, our fine art prints each take approximately 5-10 business days to print (mount, and frame if applicable), however, we aim to complete them quicker than this. Once shipped, you’ll receive a tracking number so that you can keep up to date. Most orders take 3-5 days for shipping.
Do you offer faster shipping?
Unfortunately, we do not offer any faster shipping options.
My print arrived damaged. What should I do?
If, by any rare chance, your print doesn't arrive in perfect condition, please reach out to us without delay. Send photos of the damaged piece and its packaging to info@saintleone.com, and we'll be here to assist you. It's essential to include images of the packaging, even if there are no apparent signs of damage.
My print hasn't arrived. What should I do?
If your order has been marked as delivered but you have not received it please let us know by emailing hello@saintleone.com and we will track it down.
Do you include any payment information on the package?
No, we do not include an invoice with your order, just a packing slip.
RETURNS & CANCELLATIONS
What is your return policy?
Each piece is custom printed just for you so we are unable to accept returns. If your print doesn't arrive in perfect condition, please reach out to us.
Can I exchange my print for a different size?
Unfortunately, we are unable to accept a return or exchange.
Can I cancel my order?
All cancellations and order changes must be made within 24 hours of the original purchase. Let us know by emailing hello@saintleone.com if you would like to cancel your order.
SUSTAINABILITY
Are all theprintspace services 100% carbon neutral?
Yes, all services at theprintspace are 100% carbon neutral.
Are the Giclee papers made from sustainable materials?
Our Giclée paper manufactures only use resources from sustainable forest management areas. This programme ensures the preservation and protection of biodiversity, the renewal of the forests habitats and decreasing of the impacts of exploitation of forest areas for future generations. The paper made at their mills is certified for the traceability of the wood fibres from an origin of non-threatened forests.
Are the packaging materials for art & photo print orders sustainable?
Yes, all the packaging used for customer orders are a mixture of sustainably sourced, recyclable or biodegradable.
Are my art print & frame order deliveries carbon neutral?
Yes, theprintspace calculate the carbon emissions caused by order deliveries and offset the emissions by investing in renewable energy projects.
WORK WITH US
How do I submit my work to Saint Leone?
We are always interested in bringing new photographers onto the platform. Let us know by emailing hello@saintleone.com with some examples of your work to be considered.
Question not answered? You can reach us via email at hello@saintleone.com